1. Overview
We want students to have a clear understanding of our refund terms before purchasing a course. Please read this Refund Policy carefully before completing your payment.
2. Refund Eligibility
Refund eligibility depends on the course and the terms displayed at the time of purchase.
Unless a different refund commitment is explicitly stated on the course purchase page, course fees are generally non-refundable once the course has started or course access has been provided.
3. Cancellation Before the Course Starts
If you need to cancel your enrollment before the course starts, please contact us as soon as possible.
Any refund approved for a cancellation before the course starts will be subject to the specific terms communicated for that course, including any applicable payment-processing or administrative charges where permitted by law.
4. After the Course Has Started
Once the live course has started, refunds are generally not available because instructor time, class capacity, scheduling, and other resources have already been committed.
Missing a live class does not automatically qualify a student for a refund.
Where reasonably possible, students who miss a class may be offered an alternative session for the missed topic, subject to instructor availability.
5. No-Show or Missed Classes
If a student does not attend a scheduled class, the payment remains applicable to the course enrollment and does not automatically become refundable.
If an alternative session is available for the missed topic, we may arrange it based on mutual availability.
6. Technical Problems
If you experience a genuine technical problem that prevents you from attending a live class, please contact us promptly with details of the issue.
We may, at our discretion, provide an alternative arrangement such as another session or reasonable assistance where appropriate.
Temporary internet problems, device issues, power outages, or other circumstances outside our control do not automatically create a right to a refund.
7. Course Cancellation or Major Changes by Us
If we cancel a course before it begins and cannot provide a reasonable alternative arrangement, eligible students may be offered a refund or another appropriate option.
If significant changes are made to a course after enrollment, we will make reasonable efforts to communicate those changes and provide an appropriate solution where required.
8. Duplicate Payments
If you have accidentally made the same payment more than once, please contact us with the relevant transaction details. After verification, the duplicate payment may be refunded.
9. Failed or Reversed Payments
If your payment fails but your bank or payment provider shows a debit, please allow the payment provider's normal processing period for the transaction to be reversed or settled.
If the amount is not reversed within the expected period, please contact us with the transaction reference so that we can investigate the payment status.
10. How to Request a Refund
To request a refund or report a payment issue, contact us using the email address or contact method provided on our website.
Please include:
- Your name
- Email address used for enrollment
- Course name
- Payment or transaction reference
- Reason for the refund request
11. Refund Processing
Approved refunds will generally be processed through the original payment method or through another appropriate method permitted by the payment provider.
The time taken for the refunded amount to appear in your bank account or card statement may depend on your bank or payment provider.
12. Changes to This Refund Policy
We may update this Refund Policy from time to time. The version applicable to your purchase will generally be the policy presented or referenced at the time of purchase, subject to applicable law.
13. Contact Us
If you have any questions regarding refunds or payments, please contact us using the contact information provided on our website.